Position Description:
The Director of Customer Support guides and manages the overall provision of Customer Support services and works with development team on customer experience.

Major Areas of Responsibility:
The major areas the Director of Customer Support manages can include:

• Represent our customers’ perspective in everything we do and the business decisions we make, with the objective of ensuring a mutually beneficial relationship.
• Through constant communication with clients, optimize the experience from their perspective to increase customer loyalty
• Create, maintain, and update the customer on-boarding experience for the various products to ensure they are properly trained throughout the entire life-cycle
• Communicate with the web development team to document bugs, issues, or other fixes preemptively, or as reported by clients
• Training new clients on our current products and new features that are released
• Recommend new products to our current clients that they would benefit from
• Compile and track customer feedback on all products to help implement future changes
• Manage client web design projects through the entire life-cycle